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Privacy Policy

Privacy Policy

Last Updated: October 2025
Company: Silkwood Landscapes
Location: Brisbane, Queensland, Australia
Contact: silkwoodlandscapes@bigpond.com | (04) 1373 9051

1. Introduction

At Silkwood Landscapes, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or engage with our landscaping services. By using our website or communicating with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Details – such as your name, phone number, email address, and location.
  • Service Enquiries – details you provide when requesting a quote or consultation.
  • Website Usage Data – including IP address, browser type, and pages visited (via analytics tools).
  • Communication Records – emails or phone conversations for service and support purposes.

We collect this information directly from you when you fill out a form, call us, or interact with our website.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes
  • Schedule and deliver landscaping services
  • Improve our website and customer experience
  • Maintain internal records and communications
  • Comply with legal obligations if required

We do not sell, rent, or trade your information to any third parties.

4. Sharing of Information

Your personal information may be shared only in the following cases:

  • Service Providers – trusted third parties who assist in delivering our services.
  • Legal Requirements – when required by law or to protect our legal rights.

All third parties are required to handle your information securely and use it only for the intended purpose.

5. Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or alteration. Our website and systems use secure hosting and standard encryption suitable for small business operations.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Maps or traffic analytics) to improve functionality and user experience. Cookies do not personally identify you and can be disabled in your browser settings at any time.

7. Links to Other Websites

Our website may contain links to external websites, such as Google Maps or social media platforms. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of those websites before sharing any personal information.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if inaccurate. To make a request, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Silkwood Landscapes
Brisbane, Australia
silkwoodlandscapes@bigpond.com
(04) 1373 9051
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